Pick n Pay Retailers (Pty) Ltd
Customer Service Representatives are the heart of Pick n Pay’s in-store experience, serving as the primary point of contact for customers across every touchpoint from product queries and complaints to returns, exchanges, and loyalty programme support.
If you’re a strong communicator, problem-solver, and people person who thrives in a dynamic retail environment, a Customer Service Representative role at Pick n Pay offers stability, career growth, and genuinely rewarding work.
What Does a Customer Service Representative Do at Pick n Pay?
Customer Assistance: Assist customers on the shop floor and at the service desk, answer product and pricing queries, guide shoppers to correct aisles, and ensure every customer leaves with their needs met and a positive impression of the store.
Complaints & Query Resolution: Receive and resolve customer complaints professionally and efficiently, escalate unresolved issues to store management, follow up on outstanding queries, and maintain accurate records of all customer interactions.
Returns & Exchanges: Process product returns and exchanges in line with Pick n Pay’s policies, verify proof of purchase, assess product condition, and ensure customers are handled with empathy and fairness throughout the process.
Customer Service Representative Opportunities by Province
Gauteng – Customer Service Representative Jobs in Johannesburg, Pretoria & Surrounding Areas
Why Gauteng? The highest concentration of Pick n Pay stores in South Africa means more openings, greater exposure to diverse customer profiles, and faster career development in a competitive retail environment.
Salary Range: R7,000–R11,000/month + performance bonuses
👉 View Customer Service Representative positions in Gauteng →
KwaZulu-Natal – Customer Service Representative Jobs in Durban, Pietermaritzburg & Coastal Areas
Why KZN? Pick n Pay’s strong KZN presence offers well-structured onboarding and training. Coastal stores provide exposure to both local and international tourist customer interactions.
Salary Range: R7,000–R10,500/month
👉 View Customer Service Representative positions in KwaZulu-Natal →
Western Cape – Customer Service Representative Jobs in Cape Town, Stellenbosch & Garden Route
Why Western Cape? A premium retail market with high customer expectations. Ideal for developing advanced service skills across multilingual, multicultural, and tourist-heavy environments.
Salary Range: R7,000–R11,000/month
👉 View Customer Service Representative positions in Western Cape →
Eastern Cape – Customer Service Representative Jobs in Gqeberha, East London & Beyond
Why Eastern Cape? Tight-knit store communities where CSRs build deep, long-term customer relationships. Great environment for developing loyalty and trust-based service skills.
Salary Range: R7,000–R10,000/month
👉 View Customer Service Representative positions in Eastern Cape →
Free State – Customer Service Representative Jobs in Bloemfontein, Welkom & Central SA
Why Free State? A structured, manageable work environment with a loyal customer base. Ideal for those who want to build strong service skills without the intensity of major metros.
Salary Range: R7,000–R9,500/month
👉 View Customer Service Representative positions in Free State →
Limpopo – Customer Service Representative Jobs in Polokwane, Thohoyandou & Northern SA
Why Limpopo? A growing retail market with expanding store footprints. CSRs here have the opportunity to shape service culture from the ground up and grow with the region.
Salary Range: R7,000–R9,000/month
👉 View Customer Service Representative positions in Limpopo →
Mpumalanga – Customer Service Representative Jobs in Mbombela, Witbank & Lowveld
Why Mpumalanga? A mix of tourism, agriculture, and industrial customers creates a uniquely varied service experience. Build versatile communication skills across a wide demographic.
Salary Range: R7,000–R9,500/month
👉 View Customer Service Representative positions in Mpumalanga →
Explore Other Pick n Pay Job Opportunities
Cashier Jobs at Pick n Pay → Till operations and customer transactions. Requires attention to detail and strong cash handling integrity. Work in a focused, customer-facing environment processing payments accurately. Salary: R6,500–R9,500/month
👉 View all Cashier Jobs at Pick n Pay →
General Worker Jobs at Pick n Pay → General store duties including restocking, cleaning, and assisting in various departments. A great entry point into retail with no prior experience required. Ideal for hardworking, reliable individuals. Salary: R5,500–R8,000/month
👉 View all General Worker Jobs at Pick n Pay →
Shelf Packer / General Assistant Jobs at Pick n Pay → Packing and replenishing shelves to ensure products are always available for customers. Physical role with clear daily targets. May include early morning or overnight shifts with allowances. Salary: R5,500–R8,500/month
👉 View all Shelf Packer / General Assistant Jobs at Pick n Pay →
Delivery Driver Jobs at Pick n Pay → Delivering online grocery orders to customers in a timely and professional manner. Requires a valid driver’s licence and good knowledge of local routes. Customer interaction involved. Salary: R7,000–R10,500/month
👉 View all Delivery Driver Jobs at Pick n Pay →
Advancement Opportunities
Security Jobs at Pick n Pay → Protect store assets, prevent theft, and ensure a safe shopping environment for customers and staff. Requires PSIRA registration. Suitable for individuals pursuing a career in loss prevention or security. Salary: R6,500–R9,500/month
👉 View all Security Jobs at Pick n Pay →
Cleaner Jobs at Pick n Pay → Maintain cleanliness and hygiene standards throughout the store, including floors, restrooms, and customer areas. An essential role in creating a pleasant shopping experience. Salary: R5,000–R7,500/month
👉 View all Cleaner Jobs at Pick n Pay →
Customer Service Representative Jobs at Pick n Pay → Handle customer enquiries, complaints, and returns at the service desk. Requires excellent communication and problem-solving skills. Office-based role within the store environment. Salary: R7,500–R11,000/month
👉 View all Customer Service Representative Jobs at Pick n Pay →