Coca-Cola Beverages Africa (CCBA)
A Call Center Agent at Coca-Cola Beverages South Africa (CCBSA) plays a key customer-facing role in supporting the company’s nationwide operations. Responsibilities include handling inbound and outbound customer calls, resolving customer queries and complaints, processing orders and capturing data accurately.
Call Center Agent is an ideal entry-level position for candidates with no prior work experience who are well-spoken, confident communicators, and able to remain calm and professional under pressure. Coca-Cola Beverages South Africa (CCBSA) is one of South Africa’s leading beverage manufacturers, operating call centers and offices across all nine provinces nationwide.
This guide provides an overview of Coca-Cola Beverages no-experience Call Center Agent careers in South Africa, popular city-level listings, latest job opportunities, employee salaries and benefits, required qualifications and skills, and how to apply.
Latest No Experience Call Center Agent Job Opportunities
Coca-Cola Beverages has several no-experience Call Center Agent openings across South Africa. Based on the latest listings from the CCBSA Careers Portal and job boards:
| Role | Location | Description |
|---|---|---|
| Call Center Agent | Johannesburg, Gauteng | Handling inbound customer queries and processing orders |
| Call Center Agent | Cape Town, Western Cape | Resolving customer complaints and capturing data accurately |
| Call Center Agent | Durban, KwaZulu-Natal | Managing outbound calls and escalating unresolved customer issues |
| Call Center Agent | Bloemfontein, Free State | Processing orders and delivering excellent customer service |
| Call Center Agent | Polokwane, Limpopo | Handling customer queries and maintaining high service standards |
| Call Center Agent | Mbombela, Mpumalanga | Inbound and outbound call handling and customer data capturing |
| Call Center Agent | Rustenburg, North West | Resolving queries and supporting regional customer operations |
| Call Center Agent | Gqeberha, Eastern Cape | Processing orders and handling customer complaints professionally |
| Call Center Agent | Kimberley, Northern Cape | Managing customer calls and capturing accurate order information |
For the most current listings, visit the CCBSA Careers Portal at www.ccbsa.co.za/careers and search for “Call Center Agent” in your province.
Explore Other Coca-Cola Beverages SA Job Opportunities
Cashier Jobs at Coca-Cola Beverages SA → Process payments and handle transactions at CCBSA facilities. No experience needed. Salary: ZAR 4,000 – 6,000/month
General Worker Jobs at Coca-Cola Beverages SA → Production support, stock handling, and general site duties. Grade 10 accepted. Salary: ZAR 4,000 – 6,000/month
Warehouse Picker & Packer Jobs at Coca-Cola Beverages SA → Pick and pack beverage orders and prepare stock for dispatch. No experience needed. Salary: ZAR 4,500 – 6,500/month
Retail Sales Assistant Jobs at Coca-Cola Beverages SA → Assist customers, maintain displays, and support retail operations. Grade 12 preferred. Salary: ZAR 4,500 – 6,500/month
Call Centre Agent Jobs at Coca-Cola Beverages SA → Handle customer queries and orders via inbound and outbound calls. Grade 12 required. Salary: ZAR 6,000 – 9,000/month
Cleaner Jobs at Coca-Cola Beverages SA → Maintain hygiene across plants, offices, and common areas. Grade 10 accepted. Salary: ZAR 3,500 – 5,200/month
Salary and Employee Benefits
Salaries for no-experience Call Center Agent roles at Coca-Cola Beverages in South Africa start at ZAR 5,000–9,000 per month (ZAR 60,000–108,000 per year), with performance incentives adding to monthly earnings.
- Performance incentives – ZAR 500–2,000/month based on call targets
- Overtime – 1.5x rate (ZAR 500–1,500/month)
- Performance bonuses – ZAR 1,000–3,000/year
- Medical aid and pension fund contributions
- Employee wellness programme access
Salaries are competitive for the beverage and FMCG sector, based on data from Jobservicehub, Glassdoor, Indeed and CCBSA postings as of 2026.
Qualifications and Skills Required
The accessibility of Coca-Cola Beverages’ Call Center Agent positions lies in minimal formal requirements, with strong emphasis on communication skills, professionalism, and a customer-first attitude.
Education
- Grade 12 (Matric) preferred; Grade 10 minimum acceptable
- No formal certifications required; basic computer literacy and typing skills are an asset
Experience
- No prior work experience needed; a confident, well-spoken, and customer-focused approach is preferred
How to Apply
To apply for no-experience Coca-Cola Beverages Call Center Agent jobs in South Africa, follow these steps:
Step 1: Prepare Documents
- Updated CV highlighting education (Grade 10/12) and any volunteer or community experience
- Cover letter expressing interest in a Call Center Agent role
- Certified copies of ID and education certificates
Step 2: Official Coca-Cola Beverages Career Portal
- Visit the official Coca-Cola Beverages South Africa career portal: www.ccbsa.co.za/careers
- Create an account and upload your CV/resume to apply for available positions