FlySafair
FlySafair’s call centre jobs in KwaZulu-Natal offer opportunities for job seekers in the Durban area. As one of South Africa’s leading low-cost airlines, FlySafair supports customer service operations in Durban, creating job openings for residents in the KwaZulu-Natal region.
FlySafair, a wholly-owned subsidiary of Safair (Pty) Ltd, is South Africa’s premier low-cost airline, managing call centre roles that support its hub at King Shaka International Airport (DUR). These roles involve assisting passengers with bookings, inquiries, and travel support in a dynamic environment, often with remote work options due to the smaller scale of operations in Durban.
This guide provides an overview of FlySafair’s call centre career opportunities in KwaZulu-Natal, the latest job openings, employee salaries and benefits, required qualifications and skills, and how to apply.
List of Organizations in KwaZulu-Natal That Hire Frequently
KwaZulu-Natal’s aviation and customer service sector, centered around Durban and King Shaka International Airport, supports hiring for call centre roles, though on a smaller scale than Cape Town or Johannesburg.
Based on recent data from za.jobservicehub, Indeed, and FlySafair announcements as of October 2025, the following organizations frequently hire for call centre or customer service roles in or supporting FlySafair’s operations in KwaZulu-Natal:
- FlySafair: The primary employer, hiring for call centre roles like Customer Service Agent, with applications via the FlySafair careers portal and occasional walk-in interviews in Durban. (Postings: 2–4 monthly on FlySafair careers site and Indeed).
- Airlink: Regional airline recruiting for customer service and call centre roles in KwaZulu-Natal. (Listings: 1–2 monthly on Airlink careers site).
- South African Airways (SAA): National carrier hiring for call centre and customer support roles, occasionally in Durban. (Vacancies: 1–2 monthly on SAA careers site).
Walk-in interviews are occasionally held in Durban (e.g., Umhlanga, Durban North) for call centre roles, accessible to residents across KwaZulu-Natal.
Latest Call Centre Job Opportunities in FlySafair KwaZulu-Natal
FlySafair offers a range of call centre roles in Durban, both on-site and potentially remote, to support its operations at King Shaka International Airport. Below are some of the most frequently available positions:
Customer Service Agent (Call Centre)
- Responsibilities: Handling inbound and outbound calls, resolving customer queries, providing flight information, assisting with bookings, cancellations, and complaints, and ensuring a positive customer experience.
- Skills Needed: Excellent communication skills, patience, problem-solving abilities, and proficiency in using customer service software.
Reservations Agent
- Responsibilities: Assisting customers with flight reservations, ticketing, itinerary changes, and special requests.
- Skills Needed: Attention to detail, multitasking, and knowledge of reservation systems.
Complaints Resolution Specialist
- Responsibilities: Addressing and resolving escalated customer complaints, ensuring timely follow-ups, and maintaining high levels of customer satisfaction.
- Skills Needed: Strong interpersonal skills, conflict resolution abilities, and emotional intelligence.
Technical Support Agent
- Responsibilities: Providing technical assistance to customers regarding online bookings, website issues, mobile app functionality, and payment processing.
- Skills Needed: Technical proficiency, troubleshooting skills, and familiarity with IT systems.
Salary and Employee Benefits at FlySafair Call Centre in KwaZulu-Natal
Salaries for FlySafair call centre roles in KwaZulu-Natal are competitive for the aviation industry, based on data from za.jobservicehub, Indeed, and employee reviews as of October 2025. Entry-level roles like Customer Service Agent start at ZAR 12,000–18,000/month (ZAR 144,000–216,000/year for 40-hour weeks), lower than Western Cape’s ZAR 15,000–22,000/month due to the region’s slightly lower cost of living.
| Job Type | Average Monthly Salary (ZAR) | Additional Benefits |
|---|---|---|
| Customer Service Agent | 12,000–18,000 | Health insurance, remote work options |
| Reservations Agent | 12,500–18,500 | Health insurance, remote work options |
| Complaints Resolution Specialist | 13,000–19,000 | Health insurance, remote work options |
| Technical Support Agent | 13,000–19,000 | Health insurance, remote work options |
Qualifications and Skills Required to Work at FlySafair Call Centre in KwaZulu-Natal
FlySafair call centre roles in KwaZulu-Natal require basic qualifications, with training provided for entry-level positions.
Education and Qualifications
- High school diploma (Grade 12/Matric) or equivalent required.
- Diploma in customer service, hospitality, or call centre management is an asset but not mandatory.
Experience
- No prior experience required for entry-level roles; 1–2 years in customer service or call centres is preferred.
- Previous experience in aviation or hospitality strengthens applications.
How to Apply for FlySafair Call Centre Jobs in KwaZulu-Natal
To apply for FlySafair call centre jobs in KwaZulu-Natal, follow these steps, ensuring compliance with the airline’s secure application process:
- Visit the FlySafair Careers Website (www.flysafair.co.za/careers) to search for call centre vacancies in Durban, and filter for roles like Customer Service Agent.