FlySafair
FlySafair’s call centre jobs in the Eastern Cape offer opportunities for job seekers in the Gqeberha and East London areas. As one of South Africa’s leading low-cost airlines, FlySafair supports customer service operations in the Eastern Cape, creating job openings for residents in the region.
This guide provides an overview of FlySafair’s call centre career opportunities in the Eastern Cape, the latest job openings, employee salaries and benefits, required qualifications and skills, and how to apply.
List of Organizations in Eastern Cape That Hire Frequently
The Eastern Cape’s aviation and customer service sector, centered around Gqeberha and East London, supports limited hiring for call centre roles due to the region’s smaller scale compared to Durban or Cape Town.
Based on recent data from za.jobservicehub, Indeed, and FlySafair announcements as of October 2025, the following organizations occasionally hire for call centre or customer service roles in or supporting FlySafair’s operations in the Eastern Cape:
- FlySafair: The primary employer, hiring for call centre roles like Customer Service Agent, with applications via the FlySafair careers portal and rare walk-in interviews in Gqeberha. (Postings: 1–3 monthly on FlySafair careers site and Indeed).
- Airlink: Regional airline recruiting for customer service and call centre roles in the Eastern Cape. (Listings: 1–2 monthly on Airlink careers site).
Walk-in interviews are rarely held in Gqeberha (e.g., Walmer, Newton Park) for call centre roles, accessible to residents across the Eastern Cape.
FlySafair Hiring: Call Centre Agents in KwaZulu-Natal – No Experience Needed
Latest Call Centre Job Opportunities in FlySafair Eastern Cape
FlySafair offers a limited range of call centre roles in the Eastern Cape, primarily remote or based in Gqeberha, to support its operations at Chief Dawid Stuurman International Airport and East London Airport. Below are some of the most frequently available positions:
Customer Service Agent (Call Centre)
- Responsibilities: Handling inbound and outbound calls, resolving customer queries, providing flight information, assisting with bookings, cancellations, and complaints, and ensuring a positive customer experience.
- Skills Needed: Excellent communication skills, patience, problem-solving abilities, and proficiency in using customer service software.
Reservations Agent
- Responsibilities: Assisting customers with flight reservations, ticketing, itinerary changes, and special requests.
- Skills Needed: Attention to detail, multitasking, and knowledge of reservation systems.
Complaints Resolution Specialist
- Responsibilities: Addressing and resolving escalated customer complaints, ensuring timely follow-ups, and maintaining high levels of customer satisfaction.
- Skills Needed: Strong interpersonal skills, conflict resolution abilities, and emotional intelligence.
Technical Support Agent
- Responsibilities: Providing technical assistance to customers regarding online bookings, website issues, mobile app functionality, and payment processing.
- Skills Needed: Technical proficiency, troubleshooting skills, and familiarity with IT systems.
Salary and Employee Benefits at FlySafair Call Centre in Eastern Cape
Salaries for FlySafair call centre roles in the Eastern Cape are competitive for the aviation industry in smaller regions, based on data from za.jobservicehub, Indeed, and employee reviews as of October 2025. Entry-level roles like Customer Service Agent start at ZAR 10,000–16,000/month (ZAR 120,000–192,000/year for 40-hour weeks), lower than KwaZulu-Natal’s ZAR 12,000–18,000/month due to the region’s lower cost of living.
| Job Type | Average Monthly Salary (ZAR) | Additional Benefits |
|---|---|---|
| Customer Service Agent | 10,000–16,000 | Health insurance, remote work options |
| Reservations Agent | 10,500–16,500 | Health insurance, remote work options |
| Complaints Resolution Specialist | 11,000–17,000 | Health insurance, remote work options |
| Technical Support Agent | 11,000–17,000 | Health insurance, remote work options |
Qualifications and Skills Required to Work at FlySafair Call Centre in Eastern Cape
FlySafair call centre roles in the Eastern Cape require basic qualifications, with training provided for entry-level positions.
Education and Qualifications
- High school diploma (Grade 12/Matric) or equivalent required.
- Diploma in customer service, hospitality, or call centre management is an asset but not mandatory.
Experience
- No prior experience required for entry-level roles; 1–2 years in customer service or call centres is preferred.
- Previous experience in aviation or hospitality strengthens applications.
How to Apply for FlySafair Call Centre Jobs in Eastern Cape
To apply for FlySafair call centre jobs in the Eastern Cape, follow these steps, ensuring compliance with the airline’s secure application process:
- Visit the FlySafair Careers Website (www.flysafair.co.za/careers) to search for call centre vacancies in Gqeberha or East London, and filter for roles like Customer Service Agent.